ILAN DOCTORS

Ilan is a world-renowned technologist with over three decades of IT experience from client, vendor, supplier, and partner perspectives built up with his management, leadership, and hands-on experience in Australia, the United States, the Middle East, and Europe.

He has worked with and consulted thousands of clients worldwide and knows how to deal with people and technology from all backgrounds, IT literacy levels, cultures, and locations.

He is familiar with every industry and can find solutions to all the problems he and his clients face. The ability to excel in himself, his team, and the associates he works with makes his IT offering, advice, and trusted partner services second to none.

Ilan can be reached as follows:

ilan.doctors@netecgc.com / 07941 170 277

BARRIE JACOBS

“IT with personality” - As Partnership Director, I am advising clients, existing and new, on the best way to achieve the most out of their IT and all things tech within their business, including 10 Gbps internet in Central London. I understand it from the client’s point of view.

Together with forging new partnerships that will benefit our clients by bringing on new products and services. This will maximize their business advantage by utilising Netec's expertise and knowledge.

Barrie can be reached as follows:

barrie.jacobs@netecgc.com / 07940 181 000

THE PROJECT TEAM

The project team is involved with the following:

✅ technical consulting and network design

✅ sourcing of appropriate hardware

✅ lab-build, configuation and test of new equipment

✅ on-site installation

✅ client handover and documentation

THE HELPDESK

The IT Helpdesk delivers a highly responsive remote and telephone support via our London-based 24/7 helpdesk. 

We will deal with the day-to-day IT support issues and report to the internal management team. 

The services include:

✅ Team of responsive, multi-disciplined, highly experienced IT engineers

✅ Unlimited access to helpdesk during standard business hours 08:30-18:00

✅ Out of hours engineers on call first 5 mins free of charge, thereafter out of hours rates apply 

✅ Unlimited telephone, email and remote support

✅ Commitment to response times

✅ All calls logged via ticketing system and tracked through to completion

✅ Monthly reporting of all support activity

✅ Monthly IT Management Meetings (via Teams)

Onsite Engineers

Engineers will be available to visit the office and users at their homes (if ever required) to assist with any issues that cannot be addressed remotely.  Each onsite visit will be delivered as needed and charged according to our standard onsite hourly rate plus travel expenses.

our ethos

We see our clients as partners rather than customers and this has allowed us to forge valuable, trustworthy relationships, many that we have held for over 21 years. Our services are delivered by our efficient internal staff or through our network of reliable partners and suppliers.

Using trusted partners and suppliers allows us to provide you with technology that works seamlessly and helps us to deliver cost-effective proposals. We act as a single point of contact to ensure work is completed as per the defined scope, on budget and on time. As part of our processes, we ensure that our partners and suppliers are regularly score-carded to ensure they meet our exacting standards.

OUR PEOPLE

We pride ourselves on our friendly and helpful relationship with clients. All our Consultants are Microsoft and A+ qualified and hold degrees in computer science. Our engineers have many years of experience, having dealt with different types and sizes of businesses and organisations.

We encourage regular staff training to ensure each consultant’s qualifications are up-to-date with the systems that we support (Microsoft, Mac, Linux, etc). On the hardware side, we are Dell Premier Partners and hold partnership relationships with HP, IBM/Lenovo and all major brands.

Regular performance reviews of our consultants, both internally and through client feedback ensures that our Helpdesk, Field Consultants, Account Managers and Sales team staff remain focused and provide a high-level of service.

OUR MANIFESTO

This sets out in brief our key commitments to ensure you receive the highest quality of service possible from us:

• Every client is an opportunity to improve our performance and strive for excellence.
• We aim to deal with all Helpdesk tickets as per our SLA.
• We aim to provide straight-forward hardware/software quotes on the same day we receive them.
• We aim to write and present detailed proposals within four days of receiving the request. 
• If a scheduled visit is required we aim to book and confirm this the same day.
• We aim to create a positive experience and ensure a high quality service environment.

OUR CERTIFICATIONS

As well our staff having various qualifications, Netec has the following certifications:

• Microsoft Partner

• Cisco Partner

• HP Partner

• Unifi Partner